Through the Portal, you can review a wide range of reports that are sourced from the Tealeaf databases. The Portal provides information on database status and the Portal application's interactions with it.
After sessions are stored and indexed in the LTC, data from them is collected, aggregated, and inserted into the appropriate database. The Data Collector Service periodically scans the Long Term Canister for session data to aggregate and insert into the appropriate Tealeaf databases for reporting purposes. This service can be monitored through logs.
Database-sourced portal reports
The easiest mechanism for reviewing the status of Tealeaf databases is to check the Portal reports that use Tealeaf database data.
The following report types are useful for verifying that data is being properly inserted into the Tealeaf databases and reported through the Portal.
- Report Builder - You can configure reports to monitor Tealeaf-defined events, total hits and total sessions, portal audit events, and visitor activities.
Note: Any report created in the Report Builder can be inserted into a dashboard.
- Scorecards provide summary information on key performance indicators (KPIs) and processes. You can use the available scorecards to identify if recent data is being collected to populate them. You can drill down into scorecards to search for and review individual sessions to verify data against the configured scorecard.
Note: Access to scorecards requires cxView, a separately licensed component of the Tealeaf CX system. For more information, contact your Tealeaf representative.
- Dashboards enable the display of system data and data extracted from the Tealeaf databases in a widget-based display. You can use system dashboards to monitor activity and individual page information. You can configure dashboards to display desired page and activity content.
Note: Access to Tealeaf dashboards requires cxView, a separately licensed component of the Tealeaf CX system. For more information, contact your Tealeaf representative.
- Database Status Reports - Through the System Status page, you can access two reports that provide detailed information on the status of individual databases and data groups.
Through the Portal Management page, you can access query information for the Portal application to each database and can test the AJAX toolkits in use by the Portal.
Through the Portal, you can monitor the status of the Data Collector, which is responsible for collecting session data from the Long Term Canister and inserting it into the appropriate database.
Through the Portal Management page, you can troubleshoot issues with Data Collection by reviewing the application logs and Windows™ Event logs. The Data Collector logs are available for review and download through the Portal Management page.