Portal reporting for administrators

Through the Portal, Tealeaf administrators can access information about the current and historical performance of their Tealeaf CX system as a whole, as well as individual components. Information includes a variety of reports, statistical information generated by the system, and logs for each Tealeaf component.

The following Portal reporting features provide critical information to Tealeaf administrators who maintain the system or diagnose issues.

• System Status: These reports provide data on current activities in the Windows™ pipeline, Short Term Canister, Long Term Canister, and storage devices.
• System Statistics: Tealeaf CX can generate statistical hits on the DecoupleEx session agent, CX Passive Capture Application, and Canisters, which can be reviewed through the Portal.
• Tealeaf Status Report: The Status Report can be generated to provide detailed information on the status of all Tealeaf components.
• Portal Application Information Report: Available through the Portal menu, this report provides status information and a set of functional tests for the Portal application. Depending on whether you are a Tealeaf user or administrator, the report delivers different content.