There was an error connecting to the TMS service

• Verify that TMS service is running
• Check TMS access log for requests from the Portal.

Error getting configuration data

This message usually indicates a problem with the configuration data in TMS. Check other configurations. If all are showing this problem, then wipe out TMS datastore and start again.

Other servers are not appearing

• Verify that TMS is started on other servers
• Verify that other servers have PrimaryServer set to actual TMS primary

"server" unable to connect to primary "TMS primary"

Logged every 5 minutes while primary can't be reached.

• Verify that TMS is running on the TMS primary Server.

  TMS primary is configured through TMS and can be verified in TMS.

• In the Windows™ Registry, check the primary Server value in:

  • 32-bit:

    
    HKLM\Software\TeaLeaf Technology\TLMgmtSrv
    

  • 64-bit:

    
    HKLM\Software\Wow6432Node\TeaLeaf Technology\TLMgmtSrv
    

• If the TMS primary Server is the same server hosting the Portal, set this value to localhost.

"server" error starting HTTPS server!

Check rest of error message for information.

"server" error loading TMS configuration!

• TMS configuration table is missing or corrupted.
• Reinitialize data store.

"server" error loading data store!

• Error while loading the data store.
• Check rest of error message for more information.
• Most likely, you must reinitialize data store.

"server" error building data store!

• Error while building data store.
• Check rest of error message for more information.
• Verify that disk is not full.

"server" error initializing data store!

Check rest of error message for more information.

"server" error reinitializing data store!

• Check rest of error message for more information.

• This error may be encountered when reinitializing the data store from the command line.

  You can manually reinitialize the data store.

"server" an exception was caught!

• Check message for dump file location.
• Send dump file to Technical Support.

"server" error doing discovery of installed components and configurations!

• Check rest of error message for more information.
• Most likely encountered on secondary - error sending data to primary.
• Most likely you must delete data store on secondary, which then reloads from the primary.

"server" error reinitializing data store!

Check rest of error message for more information.

server ID not found

• On TMS primary - either server was renamed or TMS primary server name was entered incorrectly.
• In Windows Registry, check primaryServer value in HKLM\Software\TeaLeaf Technology\TLMgmtSrv for correct server.
• Reinitialize data store using TLMgmtSrv -reinit command.

"server" TMS encryption key is different than key in TMS datastore. Please contact technical support.

• May occur if TMS was uninstalled and then reinstalled without removing the old TMS data store (Tealeaf\System\TMSStore directory).
• Reinitialize data store to fix.