When you work with Support to resolve issues at a customer site, provide the file on the debug.php site to help troubleshooting the issue.
Note: When you provide coredumps, provide the type and
version of Linux™ on which the
PCA is installed.
The following is the list of contents that you should include in the support.zip file:
- Core dump file
- Binary file that created the dump
- ctc-conf.xml
- privacy.cfg
- Maintenance and stats logs from the current and previous days