In some situations, special characters that are submitted in JSON data (UTF-8) from one of the Experience Analytics client frameworks can be mangled during processing by Experience Analytics. Through the PCA, you can configure settings to ensure that these characters are properly consumed.
If you enabled I18N translation in the Pipeline tab, complete the following steps.
- In the Pipeline tab of the PCA Web
Console, set the
Default request encodingto
UTF-8. The request urlfields are defined as being encoded in UTF-8. The PCA uses UTF-8 encoding if it is not able to detect an encoding type.Note: The previous change to flag the request urlfields as encoded in UTF-8 can cause translation issues if the fields are not encoded in ISO 8859 or UTF-8.
- Click Save Changes.
Based on the previous configuration changes, the submitted JSON data in UTF-8 is not translated
to a different encoding. Since the JSON is submitted in the
which is included in the
[urlfield] section, setting the default encoding to UTF-8
results in no translation of the data. As a result, it is properly represented within Experience Analytics.