Tealeaf cxConnect for Data Analysis consists of a user interface, a service that schedules and extracts selected customer session data, and packaged APIs.

The data extractor runs on a server that is maintained by Tealeaf. This server can be either a dedicated server or the same machine that hosts the database server. cxConnect for Data Analysis tasks are able to run on an ad hoc basis or according to a preset daily or hourly schedule.

Note: You can have only one cxConnect for Data Analysis server running at any time.

Run tasks

cxConnect for Data Analysis completes the following tasks:

1. Queries the Processing Server to return a list of matching sessions, according to the search strings that are applied as part of the task definition.
2. Queries the Processing Server to return the XML session document for each matching session.
3. Extracts name-value data from the returned XML, such as URL field name and URL field value.
4. Exports the data to one of the defined destinations:
   • A set of data files, each corresponding to an individual type of session data
   • A flat log file in W3C-compliant format

Handle exceptions

If the data extraction process receives a socket exception while communicating with the Processing Server, it performs the following retry logic:

1. Tries to ping the CX Server.
2. If the server is not reachable for some configurable period, it stops processing and logs an error.
3. If there is more than one CX Server, it attempts to connect to the next CX Server.
4. If the CX Server is reachable, it tries to contact the Search Server service by performing a simple command to retrieve the event list.
5. If the Search Server service is not responding for some configurable period, it stops processing and logs an error.
6. If there are multiple CX Servers, the extractor process attempts to connect to the next CX Server.