Tealeaf cxOverstat captures visitor interactions with web pages and turns this information into accessible data. It requires the deployment of a lightweight JavaScript™ to every page of your web application where you want to capture visitor behavior.

Through the Tealeaf UI Capture JavaScript, visitor actions, such as mouse movements and mouse clicks, are captured as user interface events through the browser. These events are bundled and forwarded to Tealeaf, where they are captured, processed, and analyzed for use in visualization and reporting data.

Except for the Tealeaf UI Capture JavaScript, no other installation is required.

Note: cxOverstat captures 100% of the available usability data from sessions that are captured by Tealeaf. There is no data sampling.

Overlays

You can access cxOverstat directly through Browser Based Replay (BBR) and the Snapshot Gallery. You can apply any of the cxOverstat displays to the current page. The overlays include updated statistical information, which is based on the most recent compilation of user behavior statistics that are submitted to Tealeaf for the current page.

Events

Usability events need dimensional data to function properly. Events are used to specify certain conditions, such as a period of time, to record information. cxOverstat provides a list of primary reporting events that are used to report data, and with each event comes a set of preconfigured dimensions.

Dimensions

A dimension is a tracked element of contextual data, such as which browser a customer is using, that is recorded when an event occurs. It is necessary to use dimensions to capture data, and Tealeaf provides a set of preconfigured dimensions that are used to store client data.

Because cxOverstat data is captured by using Tealeaf events, you can apply the dimension filters that are associated with the set of cxOverstat events. These events are used to track usability data that is forwarded to Tealeaf for capture.