You can replay mobile sessions by using the same controls to replay desktop sessions.
User agent information is inserted in a title bar above the replay pane. This information is available only if the CX Mobile module is licensed and properly configured.
| Item | Source Request field | Description |
|---|---|---|
Browser |
TLT_BROWSER |
Visitor browser type
This value is also available in the Tealeaf System Hit Attribute |
User Agent |
HTTP_USER_AGENT | The application name and version. This item sent by iOS not the Tealeaf SDKs and only appears for iOS applications. |
Browser Platform |
TLT_BROWSER_PLATFORM |
The mobile device platform. |
Browser Major Version |
TLT_BROWSER_VERSION |
The version of the browser |
Traffic Type |
TLT_TRAFFIC_TYPE |
The type of traffic, as identified by extended user agent parsing. This data is also captured in the Traffic Type dimension. |
Replay Renderer |
The type of renderer that is used by Replay Server to render the session. The type of renderer is determined by the configured renderer types and the browser from which the session was originally experienced. |
The BBR replay pane is rendered at the screen dimensions reported by the mobile browser. If no screen information is shown in the title bar for a mobile session, the screen dimension data was not inserted into the request by the Windows™ pipeline session agent. This omission typically occurs when the mobile browser cannot display JavaScript™ or that feature is disabled. More configuration is required.
During the replay, you can resize the window based on the visitor's browser.
- In the Sessions List, select the session to replay. If you searched by visitor, click the Sessions link next to the appropriate results in the Visitors List.
- To replay, click the Camera icon.
- In the Replay Session dialog, click Browser.
BBR is opened to replay the session.
- To resize the replay screen, select Options > Options > Resize Replay Pane to Match Session.
If UI Capture is licensed and deployed, more UI events are displayed during replay.