You can review summaries of reports that are provided by Experience Analytics during installation.
Through the Portal, you can monitor activities and processing in your Experience Analytics system, including the Short and Long Term Canisters and all Experience Analytics servers. Through a series of reports, you can keep tabs on overall activities, page and session metrics, page generation and network round trip times, and counts of visitors and sessions.
These reports are summarized in the Technical Site Metrics dashboard. These reports are available from the Activity Reports tab.
The Performance reports identify the performance of your web application in terms of content delivery and network and render times.
Some of these reports are also available as components of the Technical Site Metrics dashboard. These reports are available from the Performance Reports tab.
The Event Activity report displays event counts for currently active events for the selected focus period. To see the Event Activity report, select Analyze > Event Activity.
Top Movers reports can be created to report on the deviations in captured values for events and dimensions over the preceding four weeks. Using these reports, you can track changes to key indicators, such as conversion rates, for your web application.
These reports can be included as components of dashboards. Movers are optional calculations of deviations in recorded values for dimensions and events. These data objects must be created through the Event Manager.
To see the Top Movers report, select Analyze > Top Movers.
Reporting on Segments
A segment is a collection of interrelated sessions. Experience Analytics provides the following mechanisms for creating segments (by product):
- (cxImpact) Session segments can be automatically created from search results.
- (cxConnect) Sessions can be created based on queries that are imported from third-party systems.
When a segment is created, you can complete analysis on the segment after which you can configure and display a set of reports that use the segment as the source dataset.
Experience Analytics Dashboards
cxView for the Experience Analytics CX platform enables the aggregation and reporting of captured data into scorecards and dashboards. Experience Analytics provides a set of dashboards that include meaningful reports on various aspects of the captured data and the Experience Analytics application.