Like desktop browser sessions, mobile user sessions can be replayed through Browser-Based Replay in the Portal.
Through mobile replay, Experience Analytics users can identify problem areas in the web application's presentation to visitors to improve it and resolve disputes.
Identify mobile web sessions from mobile devices
Experience Analytics uses user agent information to identify sessions that are experienced with a mobile browser. The user agent information is submitted in each request by the browser to a web server. This capability is enabled by default for fixed user agents, such as desktop browsers. For mobile devices, more configuration is required, and a standard that is known as WURFL is used.
How the user agent information is used
When a hit is processed through the Canister, the Windows™ pipeline scans the request for the user agent information. The user agent information is then matched up against a public standard of known mobile devices.
[ExtendedUserAgent] section of a request
This information is inserted into the
[ExtendedUserAgent] section of the request.
In this example, the
TLT_TRAFFIC_TYPE=MOBILE name-value pair indicates that Tealeaf Reference session agent is successfully matched the
TLT_BROWSER against the WURFL public standard for mobile user agents.
Use the example code to search for mobile sessions
[ExtendedUserAgent] section of the request, you can search for mobile sessions. To improve search performance, create and use event objects through the Event Manager to identify mobile visitors.
You can use the
Traffic Type hit attribute and dimension to design a search for mobile device sessions:
- Experience Analytics provides a
Traffic Typehit attribute to scan the request for the value of the
TLT_TRAFFIC_TYPEvariable name. For example, the value for this hit attribute for the hit is
- The hit attribute is used to populate the dimension
Traffic Type, which can be used as a criterion for an event search term. For example, you can search for specific events where the Traffic Type dimension value is
MOBILE. Searches of this type return all sessions in which the event occurred when the Traffic Type dimension indicated that it was a mobile session.
- To locate mobile sessions, you search for an event that occurs in every session, such as
Hit Count, which is also associated with the
Traffic Typedimension. Whenever that event fires, the value of the
Traffic Typedimension is also recorded with the event data in the request.
- The combination of
dimension_value=MOBILEis then used to locate sessions that Experience Analytics identified as being sourced from a mobile device.