You can search for sessions that are based on annotations that are made by Tealeaf users to the session. Annotations are an effective method of tracking activities that are related to specific sessions.
Note: After an annotation is saved into a session, the session must be indexed or re-indexed before the annotation is available through search. You cannot search for annotations in active sessions.
Note: To search for annotations that are saved to a session, the Auto Merge option in RTV must be disabled. You can also search for annotations through the Portal.
In the Search Builder tab, the following search terms are under the Session info node:
- Annotations - Use this text field to enter search terms for the specific annotation note. Wildcards are accepted.
- Annotation Authors - You can also search for the author of the annotation based on the author's Experience Analytics user ID.
If the above fields are not available in your search template, you can search for annotations and their authors by entering the appropriate search keyword for these search items in the All Text field.