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CX Mobile user agents

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Updating user agent files

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Aleksandra Grochowska
  • Updated

Acoustic™ Experience Analytics (Tealeaf) uses publicly available standards for detecting user agents.

  • BrowsCap.csv

    The BrowsCap.csv file detects fixed user agents and contains definitions for various web-capable devices.

    BrowsCap.csv is widely used in commercial applications.

    Note: Experience Analytics administrators can use UserCap.csv to supplement the contents of the BrowsCap.csv file with user agents that are not listed in the standard.
  • WURFL.csv

    The WURFL standard detects mobile user agents.

Store BrowsCap.csv and WURFL.csv the in the following location:
<ExperienceAnalytics_Install_Directory>\system

Install the files on any Canister server or Health-Based Routing server where the Tealeaf Reference session agent is installed.

To enable detection of fixed and mobile user agents, the Tealeaf Reference session agent must be installed in each Windows pipeline that processes session data.

Health-Based Routing enables load balancing between multiple Canisters in an Experience Analytics environment.

Installing the latest version of the fixed user agent file (BrowsCap.csv)

Acoustic Experience Analytics (Tealeaf) uses a publicly available standard to identify your visitor's browser capabilities.

As new browsers and web devices are released or updated, the version of BrowsCap.csv that is installed on your system can become out of date.

Check the Browser Capabilities Project website periodically for the most up-to-date release information and downloads of BrowsCap.csv.

To get the version of the BrowsCap.csv file with the latest definitions:
  1. Download BrowsCap.csv to the Acoustic Experience Analytics (Tealeaf) CX server.

    You can find the file at: Browser Capabilities Project website.

    Note: BrowsCap is available in various formats (.ini, .xml and .csv for example). Experience Analytics supports the comma separated version (.csv) format only.

    On startup, Experience Analytics verifies that BrowsCap.csv was not modified and rejects any modified versions.

  2. On the Experience Analytics CX server, save the file to <Tealeaf_Install_Directory>\system.
  3. Restart the Transport Service through the Tealeaf Management System.

Installing the latest version of the mobile user agent file (WURFL.csv)

Acoustic Experience Analytics (Tealeaf) uses a publicly available standard to identify your visitor's mobile device capabilities.

Wireless Universal Resource FilLe (WURFL) is a Device Description Repository (DDR), a framework that enables applications to map HTTP requests to a description of the capability of the mobile device that requests the page.

  1. If you do not have the latest WURFL.xml, download the latest version from http://wurfl.sourceforge.net/.
  2. Convert WURFL.xml to WURFL.csv.
  3. Install WURFL.csv to <ExperienceAnalytics_Install_Directory>\system.
  4. Restart the Experience Analytics transport service.
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