Acoustic™ Tealeaf uses publicly available standards for detecting user agents.
BrowsCap.csv
The
BrowsCap.csv
file detects fixed user agents and contains definitions for various web-capable devices.BrowsCap.csv
is widely used in commercial applications.Note: Tealeaf administrators can useUserCap.csv
to supplement the contents of theBrowsCap.csv
file with user agents that are not listed in the standard.WURFL.csv
The WURFL standard detects mobile user agents.
BrowsCap.csv
and WURFL.csv
the in the following location:
<ExperienceAnalytics_Install_Directory>\system
Install the files on any Canister server or Health-Based Routing server where the Tealeaf Reference session agent is installed.
To enable detection of fixed and mobile user agents, the Tealeaf Reference session agent must be installed in each Windows pipeline that processes session data.
Health-Based Routing enables load balancing between multiple Canisters in a Tealeaf environment.
Installing the latest version of the fixed user agent file (BrowsCap.csv)
Acoustic Tealeaf uses a publicly available standard to identify your visitor's browser capabilities.
As new browsers and web devices are released or updated, the version of BrowsCap.csv
that is installed on your system can become out of date.
Check the Browser Capabilities Project website periodically for the most up-to-date release information and downloads of BrowsCap.csv
.
BrowsCap.csv
file with the latest definitions:- Download
BrowsCap.csv
to the Acoustic Tealeaf CX server.You can find the file at: Browser Capabilities Project website.
Note: BrowsCap is available in various formats (.ini, .xml and .csv for example). Tealeaf supports the comma separated version (.csv) format only.On startup, Tealeaf verifies that BrowsCap.csv was not modified and rejects any modified versions.
- On the Tealeaf CX server, save the file to <Tealeaf_Install_Directory>\system.
- Restart the Transport Service through the Tealeaf Management System.
Installing the latest version of the mobile user agent file (WURFL.csv)
Acoustic Tealeaf uses a publicly available standard to identify your visitor's mobile device capabilities.
Wireless Universal Resource FilLe (WURFL) is a Device Description Repository (DDR), a framework that enables applications to map HTTP requests to a description of the capability of the mobile device that requests the page.
WURFL is updated with each release and fixpack.