Acoustic™ Experience Analytics (Tealeaf) uses publicly available standards for detecting user agents.
BrowsCap.csv
The
BrowsCap.csv
file detects fixed user agents and contains definitions for various web-capable devices.BrowsCap.csv
is widely used in commercial applications.Note: Experience Analytics administrators can useUserCap.csv
to supplement the contents of theBrowsCap.csv
file with user agents that are not listed in the standard.WURFL.csv
The WURFL standard detects mobile user agents.
BrowsCap.csv
and WURFL.csv
the in the following
location:<ExperienceAnalytics_Install_Directory>\system
Install the files on any Canister server or Health-Based Routing server where the Tealeaf Reference session agent is installed.
To enable detection of fixed and mobile user agents, the Tealeaf Reference session agent must be installed in each Windows pipeline that processes session data.
Health-Based Routing enables load balancing between multiple Canisters in an Experience Analytics environment.
Installing the latest version of the fixed user agent file (BrowsCap.csv)
Acoustic Experience Analytics (Tealeaf) uses a publicly available standard to identify your visitor's browser capabilities.
As new browsers and web devices are released or updated, the version of
BrowsCap.csv
that is installed on your system can become out of date.
Check the Browser
Capabilities Project website periodically for the most up-to-date release information and
downloads of BrowsCap.csv
.
BrowsCap.csv
file with
the latest definitions:- Download
BrowsCap.csv
to the Acoustic Experience Analytics (Tealeaf) CX server.You can find the file at: Browser Capabilities Project website.
Note: BrowsCap is available in various formats (.ini, .xml and .csv for example). Experience Analytics supports the comma separated version (.csv) format only.On startup, Experience Analytics verifies that BrowsCap.csv was not modified and rejects any modified versions.
- On the Experience Analytics CX server, save the file to <Tealeaf_Install_Directory>\system.
- Restart the Transport Service through the Tealeaf Management System.
Installing the latest version of the mobile user agent file (WURFL.csv)
Acoustic Experience Analytics (Tealeaf) uses a publicly available standard to identify your visitor's mobile device capabilities.
Wireless Universal Resource FilLe (WURFL) is a Device Description Repository (DDR), a framework that enables applications to map HTTP requests to a description of the capability of the mobile device that requests the page.
- If you do not have the latest
WURFL.xml
, download the latest version from http://wurfl.sourceforge.net/. - Convert
WURFL.xml
toWURFL.csv
. - Install
WURFL.csv
to <ExperienceAnalytics_Install_Directory>\system. - Restart the Experience Analytics transport service.
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