To capture the mobile device customer base, CX Mobile requires more configuration and periodic updates to reflect the changing landscape of mobile devices.

1. Update any of these files that are in your installation:

   File	Description
   browscap.csv	This file is a public standard that is used for detecting fixed and bot user agents. It is required for extended user agent detection. The file is included as part of your distribution. However, due to the frequency of introduction of new user agents, it should be updated now and regularly from the source. Tealeaf supports only the csv version of this file.
   WURFL	This file is a public standard that is used for detecting mobile user agents. It is required for CX Mobile. Due to the frequency of introduction of new mobile user agents, update the WURFL regularly from the source. After this file is downloaded, it must be converted with the Wurfl2csv.exe utility into a format that is usable by Tealeaf. http://wurfl.sourceforge.net/
   UserCap.csv	This file is used to overwrite the Browscap.csv file with changes to user agent strings. New entries can be inserted into UserCap.csv with the UserAgentRevealer.exe utility.
   UserSupplement.csv	This file is used to supplement the Browscap.csv file with more user agent strings that you detect in the capture stream. New entries can be inserted into UserCap.csv with the UserAgentRevealer.exe utility.

2. Install and enable the Tealeaf Reference session agent in your Canister pipeline or pipelines.

   This session agent detects user agent data and then perform lookups into the configured files to determine matches.

3. Within Tealeaf Reference session agent, enable extended user agent detection.
4. Restart the Transport Service on each Canister.
5. Use a mobile device to browse your web application. If you can locate the session, you can verify the presence of mobile user agent information.
6. Use the Tealeaf CX Mobile dashboard to view preconfigured events. The preconfigured events detect mobile visitors and their related data through the CX Mobile dashboard.
7. Replay mobile visitor sessions with CX RTV.
8. Verify that events are reported.

Periodically, you must update the BrowsCap.csv and WURFL.xml files.

Configure the capture of user interface events from mobile browsers. If you licensed and deployed UI Capture, you can configure the deployed JavaScripts to capture user interface events for mobile browsers and to forward them to Tealeaf for processing.