CX Mobile for mobile web relies on the WURFL standard for detecting mobile user agents. This .csv file must be downloaded, converted into a usable form for Tealeaf, and then made available to the CX platform. This standard must be updated regularly.
Acquire mobile dashboards
You can download a selection of dashboard templates for import into your Tealeaf environment, including the Mobile Traffic Dashboard that is specifically configured to track mobile visitors with a set of events that are included in the import.
Configure events for CX Mobile
The [ExtendedUserAgent] section is added to the request by enabling extended user agent parsing.
Deploy Logging Frameworks
To capture data from mobile native applications, you must deploy Logging Frameworks with your application. When deployed and configured, the following Logging Frameworks capture user interface events and application properties from native applications that are developed for the listed mobile operating systems.
| Logging Framework | Description |
|---|---|
| Android Logging Framework | Logging Framework for Android-based applications. |
| iOS Logging Framework | Logging Framework for iOS-based applications. |