CX Mobile relies on the WURFL standard for mobile device identification. Available in XML and CSV format, the WURFL standards file contains a maintained list of all known mobile devices. When this file is downloaded, converted, and imported into Tealeaf, CX Mobile can identify mobile devices by performing lookups against this provided data set.
Periodically download and update your version of WURFL from the official source.
To update your Tealeaf solution with a downloaded version of WURFL, you can use an external utility that is provided with CX Mobile.
After you integrate a WURFL version into your Tealeaf solution, you can segment reports and dashboards that are based on the mobile device name, browser, and key functional characteristics.
Custom user agent detection
You can augment the WURFL standard with user-created information about user agents. Through the import of a customized version of the browser detection config file, you can update your Tealeaf solution to meet your enterprise data capture and reporting needs.
Example user agent strings for Safari for iPhone
The Safari user agent string for iPhone follows a non-standard pattern that might require special event management. These examples demonstrate valid instances of the user agent string before and after a software update.
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Replay for CX Mobile
To replay visitor sessions for mobile devices as the visitor experienced them, more configuration of CX RealiTea Viewer and Browser-Based Replay might be required.