The Experience Analytics installer or upgrader configures the Health-based routing (HBR) server to support a 32-bit pipeline. However, you can configure the HBR to support a 64-bit pipeline for better performance in high load conditions.
To create a 64-bit pipeline on the HBR server, choose agents from the following list of supported 64-bit session agents.
Capture data coming into the HBR server from the Passive Capture Application (PCA) is 32-bit
data. An HBR server that uses a 64-bit pipeline must convert the incoming PCA hits from 32-bit data
to 64-bit data.
TealeafCaptureSocket.exe performs the data conversion.
Canister servers or any other Experience Analytics component servers do not support
64-bit pipelines. An HBR server that uses a 64-bit pipeline must convert the outbound data to 32-bit
before sending it to the Canister servers. The 64-bit to 32-bit conversion occurs in the