Portal Components

Portal Components are installed through the Tealeaf cxImpact installer or upgrader.

As part of the install or upgrade process, you can also install the cxReveal database. The cxReveal database may be installed separately through the Tealeaf Database Manager.

If you have not done so already, you should install the database prior to installing the cxReveal pipeline components.

Pipeline Components

The Windows™ pipeline for cxReveal is installed through a separate installer initiated on the cxReveal server.

Installation of the pipeline components requires a dedicated machine for the cxReveal pipeline and the cxReveal database. The cxReveal database requires an installed version of SQL Server. No other Tealeaf components can be installed on this computer.

Use of the pipeline components requires the Tealeaf Event Bus to send event information to the cxReveal server for capture. The Event Bus is a component of Tealeaf cxConnect for Data Analysis, a separately licensed component of the Tealeaf CX system. For more information, contact your Acoustic representative.

The cxReveal pipeline is installed and automatically configured for session attribute capture using the cxReveal installer.

Prerequisites

Certain prerequisites are required to install Acoustic Tealeaf cxReveal.

Except in very low volume environments, the cxReveal database and pipeline require a dedicated workstation for capturing and storing session attributes. cxReveal supports multiple deployment models.

The cxReveal machine requires an installation of SQL Server for the cxReveal database. Before you begin, you should install and configure SQL Server on this system.

Except in very low-volume environments, this installation should not be shared with any other databases.

Configure your firewall settings to allow bidirectional communication through the following port numbers. The following table assumes that Tealeaf is installed and configured to use default port numbers.