You can remove Experience Analytics CX and Acoustic™ Experience Analytics (Tealeaf) products from your environment by uninstalling them.
To uninstall Experience Analytics CX and Experience Analytics products, use Add and Remove Programs or Programs and Features from the Control Panel.
The following is a list of Experience Analytics components that can be uninstalled:
- Experience Analytics CX Databases
- Experience Analytics cxReveal
- Experience Analytics CX Passive Capture Application
- Experience Analytics cxVerify
- Experience Analytics cxConnect for Data Analysis
Uninstall the CX Passive Capture Application
- Stop the PCA. At the command line, enter:
tealeaf stop - From the UNIX™ command prompt, check for any running
processes. While logged in as root, enter the following command:
PS Tealeaf - If any process is running, enter the following command:
killall <processname>where
<processname>is the name of the running process. - Back up the existing
ctccap/etcfolder. This folder contains your custom configuration files such asctc-conf.xml, stored PTL keys, and more. - To uninstall the software, run the following command:
rpm -e tealeaf-pcaNote: The previous command removes the PCA software from the Linux™ server: .The PCA software is uninstalled. To complete a clean uninstall, delete the /usr/local/ctccap folder.
Roll back the CX Passive Capture Application
To roll back to a previous version:
- Complete the uninstall steps.Note: Verify that the /usr/local/ctccap folder does not exist before the installation.
- Install the rpm package for the older version.
- Restore your backup version of saved configuration files to the
ctccap/etcfolder.
Uninstall the Packet Forwarder
You can use Red Hat Package Manager (RPM) to uninstall the Packet Forwarder software.
rpm -ev
tealeaf-pktfwdr-<nnnn>-<rrr>.<distro>.i686 .where:
<nnnn>is the build version number; for example, 3650<rrr>is the RPM revision number; for example, 1<distro>is the an identifier for the Linux distribution, such as "RHEL6" for Red Hat Enterprise Linux 6
Uninstalling Experience Analytics databases
Uninstalling databases is a permanent operation and results in the loss of all data that was not backed up.
Lost data includes, but is not limited to, event object definitions, report definitions, and then data they reference.
For most operations, the Experience Analytics Database Manager stops all Experience Analytics services necessary. However, it does not stop the Transport Service. If StatsLogger was enabled in the pipeline, the Transport Service must be stopped manually before continuing to uninstall the Experience Analyticsdatabases.
Uninstall cxReveal
If you have installed Acoustic Experience Analytics (Tealeaf) cxReveal on a server that is remote from the Portal server, then you must remove the server reference from the Portal Management page.
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