Traffic Type is not populated

You are trying to replay a mobile session in BBR and the Traffic Type values is set to ????.

In this case, mobile replay cannot be properly configured. Support for mobile replay requires a separate installation and configuration and is not enabled by default. You cannot download, install, and convert the public standard WURFL.csv for use in CX Mobile.

Use of WURFL conversion tools is a component of CX Mobile, a separately licensed component of the Tealeaf CX platform. For more information, contact your Tealeaf representative.

UI Events are not displayed in mobile session replay

You do not see UI events in a mobile session replay.

If you do not see UI events in a mobile session replay, check the request of any hit in the session to see whether TLT_BROWSER_JAVASCRIPT=false is in the [ExtendedUserAgent].

The UI Capture JavaScripts required to capture and submit UI events cannot run for a session if a visitor's browser:

• does not support JavaScript™
• is not configured to enable JavaScript to run