This section contains some basic troubleshooting information for replay of mobile visitor sessions.
Traffic Type is not populated
You are trying to replay a mobile session in BBR and the Traffic Type values is set to
In this case, mobile replay cannot be properly configured. Support for mobile replay requires a
separate installation and configuration and is not enabled by default. You cannot download, install,
and convert the public standard
WURFL.csv for use in CX Mobile.
Use of WURFL conversion tools is a component of CX Mobile, a separately licensed component of the Experience Analytics CX platform. For more information, contact your Experience Analytics representative.
UI Events are not displayed in mobile session replay
You do not see UI events in a mobile session replay.
If you do not see UI events in a mobile session replay, check the request of any hit in the
session to see whether