This article contains the SMS Code Approval process, related forms, and examples from the Message section in completed forms.
Note: If you are transferring codes, contact our support team.
Required documentation
This section lists the documentation necessary to approve your organization for SMS messaging. After you complete each request, re-attach the forms or receipt to the case.
Carrier approval forms (CAF) and registration forms
Download the right carrier approval form attached at the bottom of this article.
USA:
- US Dedicated Short Code Carrier Approval Form
- 10-digit Long Code Brand Registration Form
- 10-digit Long Code Campaign Registration Form
Other countries:
- Non-US Short Code Carrier Approval Form
- Non-US Long Code Carrier Registration Form
- Canadian Short Code Carrier Approval Form
- One-way India Alpha Sender ID Carrier Approval Form
- Generic One-way Alpha Sender ID Carrier Approval Form
Carrier approval forms are dedicated to the USA businesses or for shared codes used outside of the USA.
- Complete the carrier approval form to obtain an SMS dedicated code for your organization.
- Specify whether you apply for a random or vanity code.
- Complete and attach the CAF form to the support case as soon as possible to adhere to the specified timelines in this process. Any delay in submitting this form results in a delay in receiving the dedicated or international shared code.
- If you are using a vanity code in the USA, go to the short code registry page to confirm that your desired vanity code is available.
Sprint vetting form
The Sprint vetting form is required by Sprint and is only for USA dedicated codes. Attach this form to the case.
W-9, Request for Taxpayer Identification Number and Certification
This form is required only for US dedicated codes. An IRS form used by businesses to obtain client information. Attach a copy of your company's W-9 to the case.
Common Short Code Administration (CSCA) Registry Email
This email is required only for USA dedicated codes. We provide a script to follow to request via email, registration for the new shortcode. After you send the email, attach the confirmation receipt to the case.
Terms and Conditions (T&C)
The Terms and Conditions form is only for USA dedicated codes. The message flow detailed in the CAF should match the information on your T&C page.
CAF examples
Here are a few examples of requirements you can find in different CAF forms. For step-by-step instructions how to complete the forms, go to:
- Submit an SMS carrier approval form: 10-digit long code
- Submit an SMS carrier approval form: dedicated short code
|
Message Type |
Message Charge |
Requirements |
|
Call to Action (CTA) |
Client opts in to the program by texting the KEYWORD to ‘code###’ |
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|
Opt-In MO |
Keyword |
|
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Opt-In Confirmation MT |
Thank you for signing up to ‘PROGRAM NAME’ text. You will receive up to #messages/month. Reply STOP to cancel. Reply HELP for help. Msg&DataRatesMayApply. |
|
|
Follow-up MT |
Additional Follow-up message (if applicable) |
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Sample MT |
‘PROGRAM NAME’: Today’s specials are on our website – go to [your URL]. Msg&DataRatesMayApply. Reply STOP to end. |
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OPT-OUT MO |
STOP (QUIT, CANCEL, END) |
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OPT-OUT MT |
‘PROGRAM NAME’: You will receive no further messages from us. For info call ‘TOLL FREE NUMBER’. |
Program name - must include the brand. |
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HELP MO |
HELP |
|
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HELP MT |
'PROGRAM NAME': For more information visit us at "URL" or contact us at ‘TOLL FREE NUMBER’. Reply STOP to subscribe. |
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