The reports mentioned on this page are only meant for Acoustic clients using the SMS campaign manager.

Preview SMS message history details

1. Go to SMS > Campaign manager > Messages.
2. Select the desired filters to generate the report. The page shows up to 400 records for the current day and displays 100 results per page, which can be sorted by time. If you include the mobile number in the search, the results will show up to 1,000 records. Without the mobile number, you will see up to 400 records.

Note: The report shows multi-part messages as one record.

You can filter message data by mobile number, campaign, programs, program type, message text, SMS and API channel, and date range. You'll have access to 6 months of historical data, as well as the current month's data.

Tip: In this report, you can filter by available time periods: today, the last 24 hours from the current time, yesterday, and last week. Next, you can choose specific months, up to the past 6 months from the current month. To query multiple months, target each month individually.

Results of the inbound and outbound transactions are limited and only show a preview of the data, but you can export the results for a full report. If your organization sends over 250,000 messages per month, you can receive daily reports through a secure FTP server. For details, see Generate a report for high volume SMS message sends.

Messaging summary report 

The messaging summary report shows the number of total messages sent from each campaign within a specified time frame. You can also see breakouts of total MTs and total MOs, based on the filters applied. Reports include aggregate data for a rolling six months. The aggregate counts include multipart message counts.

Note: The messaging summary report is hosted in the U.S. data center.

In the Campaign menu, expand SMS and click Campaign manager. Click Reports > Standard reports and select Messaging summary from the Reports list.

Message filters

You can expand Filter to show and configure the following data. When done, click Run and close the filter.

• Time granularity: The default value is "days", but can be changed to display results by months, weeks, or days.
• Period: The default value is "in the past 6 months", but can be changed. You can modify the operator or modify the values associated with the operator.
• Shortcode: Shows whatever sender ID the customer used. This includes short code, long code, or an alpha/numeric sender ID. There is no default value. Traffic for any/all shortcodes will be reported by default. You can filter by a specific shortcode.
• Channel type: There is no default value, but only SMS traffic will be included in this release. MMS traffic will be available in a future release.
• Is multipart: The report includes all traffic by default ("is any value"). Set the value to "yes" if you want to determine how much multipart traffic is being sent. For now, the report does not include multipart counts for messages sent with time zone delivery.
• Carrier: Reports the traffic regardless of carrier with no default value. If there is no carrier, the country will be entered as the value.
• Status: Available filters include:
  • Delivered
  • Failed
  • Sent
  • Success - MO Received
• Campaign name: This is the campaign name used to organize programs in the SMS Campaign Manager. Traffic will be reported for all campaigns.
• Broadcast name: This filter appears by default, but Acoustic users will not see any data.
• Program name: Traffic will be reported for all Programs.

Download dashboard reports

Click the Settings gear to download all reports that are shown in the Message Summary dashboard as .csv or .pdf files. Each file type provides different settings. PDF files are more customizable.

Download table data

You can download data from the Daily List Summary using the menu above the data set (table or visualization).

Messaging summaries report

This report provides messaging status, country, and carrier details for the past 6 months with the ability to filter by a number of dimensions.

By status section includes:

• Country
• Shortcode
• Status (including description and details)
• Total messages (including MO and MT listed separately)

By country section includes:

• Country
• Shortcode
• Total messages
• Estimated delivery

By carrier section includes:

• Shortcode
• Carrier
• Estimated messages
• Estimated billable 
• Total messages
• Delivery

SMS programs traffic report

In the menu, hover over Reports and click Standard reports. Click Communicate pro programs traffic report. The results shown in the report are a limited preview of the requested data set. The full results are available through Export messages. You can open the Keyword/Code usage report to view keywords and code mapping for your program and campaigns.

Note: The SMS programs traffic report is hosted in the UK data center.

Filter messages

Use the span and drag slider to show the following data on the chart for a specific date range:

• Date
• Message type
• Campaign name
• Program type
• Program
• Code
• Carrier
• Message status
• Number of messages

Export SMS traffic data

1. Click Export.
2. Rename the file.
3. Save the .csv file to your computer.

Export SMS messages

In the SMS Campaign Manager (Reports > Message), you can export the full results of your messages in a .csv file by downloading the file to your hard drive. You can also access this data in Reports > Message page query results. The report data is available for 6 months.

1. Open the Messages page and click Export messages.
2. The .csv dialog box opens.
3. Select an option and click OK.
4. You'll receive confirmation of the finished export by email with a link to download the full report file to your device's hard drive.

The Messages page uses the email address associated with your username and will send the report link that email address. Click the My Account link to verify your email address. If necessary, only update your email. Do not update any other fields on this page. After you update your account information, you can set your filters and run the report. Then, click Export Messages and follow steps 2-4 above. If you have any issues generating this report, contact support.

SMS data retention periods in SMS Campaign Manager

Your SMS messaging data is retained in two platforms. One platform is managed by Acoustic and the other is managed by the Acoustic SMS partner. The following table displays information about the data retention policy for the Acoustic SMS partner, mGage USA.

For mGage India, all messages and related data elements should be deleted by the end of the calendar month that contains the expiration date of the term.

Note: The data retention policy is subject to change without advance notice.