The Tealeaf CX settings govern alert generation, data collection and retention, email delivery, scorecard management, search configuration, and user account management.
The following Data collector settings should not be modified unless you are directed to do so by your Tealeaf representative.
Data AggregationData CollectionData Collection - Batch SizeData Collector Logging LevelMax Extraction table queue sizeTable PartitioningTDEL Buffer (minutes)
The following Data retention settings should not be modified unless you are directed to do so by your Tealeaf representative.
Collector Data - Buffer HoursTop Mover Data (Daily)-Days RetainTop Mover Data (Hourly)-Days RetainReporting Data (Daily)-Days RetainReporting Data (Hourly)-Days Retain
Tealeaf CX search settings control how session searches are configured and retrieved. Searches may return a high number of sessions, so some settings can be used to limit the volume of retrieved data.
| Setting | Description | Default |
|---|---|---|
BBR Annotation Options |
Administrators can configure the list of pre-selected annotation options available in Browser-Based Replay. Select this option and scroll down to review and update the list. Users can also create their own annotations through BBR. | N/A |
Completed Max Results Limit |
Max number of sessions to return for a completed session search. | 100 |
Create Session Segment for Completed Searches |
Global setting to enable session segments for searches for completed sessions. This can be disabled at a user level by the user setting. | Enabled |
Default Initial Session Segment Days To Live |
The default lifespan for session segments. Individual session segments can have expiration postponed from the Session Segments page. | 1 |
Default Session List Template |
The session list template to use for drilldown searches for Tealeaf CX users.
Searches executed from the Portal search page utilize the assigned or selected session list template. |
<Default> |
Display Event Info Tooltips |
Toggle display of tooltips for events. | Enabled |
Display Passive Capture Info |
Show/hide PCA info when drilling down to a specific page of a session. | Enabled |
Event Image Display Max |
The maximum number of events to display in the Event List column on the Session List. | 20 |
Event Selector Dimensions |
The initial size for the Event Selector. | 2x1 |
Hit Detail Enabled |
Enables the Page Detail view in search results (Session List > Session Detail > Page Detail). | Enabled |
Live Max Results Limit |
The maximum number of active sessions to return from an active search. | 100 |
Live Search Time-Out (seconds) |
The maximum time to allow for an active search to run. | 600 |
Open Browser Replay in Featureless Window |
Enables the removal of toolbars and buttons from the Browser Based Replay window, which will force a new window and not a new tab in the browser. | Enabled |
Require At Least One Populated Search Field |
Require at least one field among the search options to be populated before a search can be executed | Disabled |
Results Per Page |
The page size of the session list grid in search results. | 20 |
Session Detail Path Variable |
The field to retrieve the URL for each page in session detail. | env/URL |
Session Segment Max Sessions Limit |
The maximum number of sessions to use in a session segment.
Note: Increasing this setting may impact system performance. Some Tealeaf components remove session information when segments are created containing more than 16,384 sessions. Tealeaf recommends retaining the default setting and performing narrower searches.
|
1000 |
Session Segment Sharing |
Enables session segments to be shared between users. | Enabled |
These Tealeaf CX settings control creation of user accounts, password policies, and default user settings.
| Setting | Description | Default |
|---|---|---|
Automatic NT User Login |
If NT Auth is enabled, this setting allows visitors to the Portal to be automatically logged in using their Windows NT™ domain credentials, by passing the Portal login screen. | Enabled |
Automatic User Creation |
If NT Auth is enabled, this setting allows for new users to have Portal accounts automatically created on first login. | Enabled |
Automatic User Creation Settings Prompt |
Enables first-time users to specify their user settings immediately upon login. | Disabled |
Automatic User Creation Type |
The type of user account to create when a user is auto-created. | Portal |
Display Splash Screen on User Login |
When enabled, users see the Portal Announcements window when they login. | Enabled |
Login Page Language (Global) |
The language used on the global login page. After the user logs in, the user's preferred language is known. | English (US) |
Minimum Password Length |
Minimum password length for user passwords.
|
3 |
New User Default Group |
The user group to assign to automatically created users, one for each role: CX, cxReveal, or cxView. | Portal User |
New User Default Page |
The default start page to assign to automatically created users. | 1 |
New User Default Time Zone |
The default timezone to assign automatically created users. | System time zone |
New User Group Default Language |
The default language automatically assigned to newly created users. | English (US) |
Previous Password History (Count) |
Number of unique passwords a user must have before reusing a password. | Disabled |
Previous Password History (Days) |
Number of days that must pass before a user can reuse a password. | -1 |
Require Strong Passwords |
Require passwords to meet the 'strong password' requirements. | Disabled |
The following settings control the alert generation process and the thresholds that trigger alert generation.
| Setting | Description | Default |
|---|---|---|
Alert Gallery Events |
Specifies the list and order of alerts to display in the Alert Gallery. | N/A |
To access Tealeaf CX settings:
- Login to the Portal as an administrator.
- From the Portal menu, navigate to Portal Management.
- In the left panel, click CX Settings.
- Select the category that applies.
If the number of days to retain hourly event reporting data is changed, the reports might not display current data until the system normalizes.
Evaluating search results limits
In the Search settings, you can define the maximum number of results returned when searching for active or completed sessions.
If needed, you can define the properties to have different values. Since active sessions are not indexed, you may want to set that property to a lower value than the value for completed sessions.