Use dashboards to monitor fundamentals of the Experience Analytics system or track high-level reports on overall website performance. Through dashboards, you can customize your reports to meet your enterprise or personal requirements. The Experience Analytics system provides several preconfigured dashboards.
A dashboard displays data from a single day. Each dashboard is composed of one or more reporting components, which can be reports, charts, or tables. You can:
- Configure the dashboard to display data from a different date in the Dashboard Options window.
- Select dashboards from the Dashboards menu in the portal, which contains your default dashboard and the five used most recently dashboards.
- Create more dashboards to meet various reporting and user group needs.
- Easily customized dashboards for specific roles and responsibilities to show only the most relevant reports and metrics.
You must have access and permissions to view the dashboard menu or any specific dashboard with all its components. For example, if the dashboard contains scorecards, you must have permissions to view each scorecard and access to the scorecard feature in the Portal.
From the list of available dashboards, you can select the dashboard to edit or create a new dashboard. Available dashboards are listed in the Dashboards tab. Dashboard names displayed in bold font are preconfigured.
|Dashboard information||Dashboard name|
|Status reports about Active, Canister, DeCoupleEx, and Storage aspects of Experience Analytics system||System Status
|Detailed reports about current user, session, and page-level data||Technical Site Metrics
|Insight into cxReveal user searches and replays (for executives and managers)||cxReveal Executive Dashboard|
Dashboard report data
The Data Collector polls each Canister for session data to aggregate and store in the appropriate databases. Typically, the Data Collector polls at 5-minute intervals. When a scorecard or dashboard is queried, this aggregated data is used to populate the report.
The Data Collector requires access to all Canisters in the Experience Analytics environment, and all Canisters must be receiving data. If an active canister is not receiving data or cannot be reached because of network interruption, the data collector fails the data collection process. It happens as running a partial collection corrupts the reports that use it.
All Canisters must be receiving session data and must be accessible over the network. If any canister is unavailable or not receiving data, report data collection is suspended. Scorecards and dashboards are not updated with new data until the problem is fixed. When collection resumes, reports are not updated until all spooled canister data is collected, aggregated, and stored in the database.