The topics in this section provide an overview of resources available to Tealeaf system administrators who monitor overall system health and individual Tealeaf components. When an issue arises, these resources can assist you to quickly assess the issue and start the troubleshooting process.
Basic connectivity
You can test basic connectivity through your web browser, Nslookup, or Traceroute.
Web browser
You can test the availability of connections within the enterprise network infrastructure by inserting a Tealeaf server and port number as the address in your web browser.
For example, to test the availability of the PCA Web Console, enter the following in your address bar:
https://<PCA_server>:8443
where: <PCA_server> is the hostname of the PCA server.
Nslookup
Nslookup.exe is a Microsoft™ command-line tool that can be used to troubleshoot network connectivity and DNS issues.
See the Microsoft Support site for information about Nslookup.
Tracert
Traceroute can be used to diagnose the internet gateway hops between a selected server and a specified IP address.
For more information, see http://www.tracert.com.
Capture
Tcpdump captures network packets and Wireshark can be used to read the information captured by Tcpdump.
tcpdump
Tcpdump captures network packets and optionally dumps them to a file for offline analysis. This tool is useful for detecting and resolving network connectivity issues and verifying data processed by the PCA.
For more information, see http://www.tcpdump.org.
Wireshark
Wireshark can be used to read and write a variety of capture formats from Windows™ or Linux™ operating systems. This tool provides a GUI with which you can review and analyze network traffic captured by Tcpdump.
For more information, see http://www.wireshark.org.
Windows servers
You can use the following Windows servers to monitor the performance of Tealeaf services.
PerfMon
The Windows Performance Monitor (PerfMon) can be used to monitor performance of individual Tealeaf services on a single-server or multi-core server.
To launch PerfMon:
- From the Start menu, select Run.
- Enter perfmon and press
ENTER.
For more information, see the Help menu in PerfMon.
Windows services control panel
On any Windows server hosting Tealeaf software, you can review the status of all Tealeaf services through the Control Panel.
Process Explorer
This add-on utility enables you to explore the processes that have been opened by Tealeaf DLLs. Process Explorer is useful for identifying problems with DLL performance, versioning, and other issues.
You can access Process Explorer from the Windows desktop. Click the desktop and press CTRL + SHIFT + ESC.
For more information, see http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx.
Database
Tools for monitoring, developing and deploying databases:
SQL Manager
SQL Manager for SQL Server provides a visual interface for developing and deploying databases and includes useful wizards for common tasks.
For more information, see http://sqlmanager.net/en/products/mssql/manager.
SQLIO
Microsoft provides a useful tool for monitoring input and output of SQL Server databases.
For more information, search for "SQLIO Disk Subsystem Benchmark Tool" at http://www.microsoft.com.
For command line documentation of SQLIO, see http://technet.microsoft.com/en-us/library/cc966412.aspx.
Replay
The following is a list of web replay tools.
Fiddler
Fiddler is a debugging tool for analyzing all HTTP or HTTPS traffic between your browser and the Internet.
For more information, see http://www.fiddler2.com/fiddler2.
YSlow
The Yahoo! YSlow tool analyzes web pages and suggests methods for improving their performance. This Firefox add-in is integrated with the Firebug web development tool.
For more information, see http://developer.yahoo.com/yslow.
HTTPwatch
This utility enables viewing and debugging of HTTP traffic and is integrated with Internet Explorer and Firefox.
For more information, see http://www.httpwatch.com.