A Top Mover alert can be created to monitor changes in the values reported for daily or hourly Top Movers.
Note: Creating Top Mover alerts is a component of cxView, a separately licensed component of the Experience Analytics CX platform. For more information, contact your Experience Analytics representative.
Although you might be able to track Top Movers through configured Top Mover reports, it might be more useful to configure alerts to notify you of significant changes or abnormal values reported in each Top Mover of interest to you.
Top Mover alert data is gathered and calculated on the following intervals:
- Hourly Top Mover alert updates: 30 minutes after the hour
- Daily Top Mover alert updates: 30 minutes after the time configured for the daily Top Mover data collection run. By default, this run occurs at 4:30am.
Top Movers can be created to monitor deviations in event values or ratios of values. They can be configured in the Event Manager. Top Mover alerts do not display in the Alert Monitor.
- Top Movers are grouped by frequency in Hourly and Daily panels.
- If the Top Mover is a dimensional Top Mover, the dimension and all values in the dimension are automatically selected for tracking.
- When all values are tracked, any value that exceeds the threshold triggers the alert.
- When a Top Mover is selected, the Interval is taken from the interval that is defined for the Top Mover. An interval setting for the alert is not separately available for user configuration.
- When email recipients drill into the alert, the Portal creates a report using the monitored Top Mover and opens it in the Portal.
- Set the alert configuration properties.
- Set the alert notification properties.
- Set the alert blackout properties.
Note: For Top Mover alerts, blackout settings are applied based on when the data was acquired. For example, daily Top Movers are calculated the day after acquisition, so the blackout periods are configured to apply to the previous date. Blackouts for hourly Top Movers are similarly offset to the period when they were captured.