The Event Manager enables users and administrators to configure events and event-related objects to monitor all aspects of their web application.

The Event Manager provides the user interface for defining the event objects used to monitor your visitors' sessions. Here you can configure the events, hit attributes, dimensions, session attributes, alerts, and deviations to monitor customer success and struggle with your web application.

You can design the events, attributes, dimensions, and alerts that capture the most meaningful behaviors and issues in your web application. Additionally, you can access Advanced Mode, where advanced users can edit directly the underlying JavaScript that is used to define event-related objects.

The objects created by the Event Manager are used by the Event Engine software running in the Canister. The events created through the Event Manager enable searching and reporting on events in the other parts of the Portal.

To access the Event Manager in the Portal, select Configure > Event Manager.

Work with the Event Manager through RTV

Through the CX RealiTea Viewer application, you can create events and hit attributes from content that you find in sessions that you are replaying. This capability enables you to instantly create tracking data from content that was captured.

Note: CX RealiTea Viewer (RTV) is a stand-alone desktop application that must be installed separately. RTV is considered an advanced search and replay application.

To create TEM objects through RTV, select data in the request, response, or replay view of RTV. Right-click and select the event object that you want to create.

Note: When you are creating event objects from RTV, the application calls a service to link to the Event Manager. Depending on how your default web browser is configured, this linking may create a new browser tab or a new browser window. If you are creating multiple objects through RTV, it is possible to create reconciliation issues across multiple browser tabs or windows. The safest approach is to save each created object before creating a new one.