After data has reached its expiration date, the Data Collector purges the data from the database. It is no longer available.
To retain this data, you have the following options:
- Integrate the Tealeaf databases with another enterprise data system. Using cxConnect for Data Analysis, you can extract data from the Tealeaf database and insert it into another enterprise system.
Note: Tealeaf cxConnect for Data Analysis is a separately licensed component of the Tealeaf CX system.
- Forward to the enterprise data warehouse. Using cxVerify, you can extract session data and store them in the enterprise data warehouse for archival purposes.
Note: Tealeaf cxVerify is a separately licensed component of the Tealeaf CX system. For more information, contact your Acoustic representative.
- Increase data retention settings and corresponding storage. The restrictions and costs identified in this page apply.
- Build a custom solution.