Acoustic™ Experience Analytics (Tealeaf) CX Mobile for Mobile App includes a set of Logging Frameworks that are deployed by your developers with mobile native applications served to your customers. The logging frameworks are used to capture and submit events to Experience Analytics.
When deployed and enabled, the Experience Analytics Logging Frameworks capture user interface events, application events, and properties. The Logging Frameworks submit the events and properties in batches to Experience Analytics for capture. The information can be captured as a single screen capture or as an HTML representation with information related to multiple screens. In this manner, you can closely monitor a predefined set of events or customize your own events on the application and how users interact with it.
Data that is submitted to Experience Analytics is decoded in the Windows™ pipeline by using a specialized session agent. The data is then available for search and reporting as data inserted into the request.
Requirements for CX Mobile
There are several options to enable CX Mobile. Some of the options involve working with Experience Analytics CX, cxView, and cxImpact.
- Get the latest
BrowsCap is a publicly maintained standard for identifying user agents on the web. You must download and install the latest version of
Browscap.csvinto your Experience Analytics solution.
- Get the latest
WURFL is a publicly maintained standard for identifying mobile devices in use on the web. You must download the latest version of
WURFL.xmland convert to use in your Experience Analytics solution.
- Convert the latest
WURFL.xmlfile to Experience Analytics format.
After you get the latest
WURFL.xmlfile, you must convert it to a form that is usable by your Experience Analytics solution. Experience Analytics provides an external tool to convert the downloaded file.
WURFL2csv.exeprogram to convert the
WURFL.xmlfile into the required format.
- Update the Event Values Lists with the latest User Agent data.
Event Value Lists are used to display the different browser types, mobile devices, and platforms. The
UAValueListCreator.exetool creates these values lists, which you can then import to the system.