Tealeaf CX Mobile for Mobile App includes a set of Logging Frameworks that are deployed by your developers with mobile native applications served to your customers. The logging frameworks are used to capture and submit events to Tealeaf.

When deployed and enabled, the Tealeaf Logging Frameworks capture user interface events, application events, and properties. The Logging Frameworks submit the events and properties in batches to Tealeaf for capture. The information can be captured as a single screen capture or as an HTML representation with information related to multiple screens. In this manner, you can closely monitor a predefined set of events or customize your own events on the application and how users interact with it.

Data that is submitted to Tealeaf is decoded in the Windows™ pipeline by using a specialized session agent. The data is then available for search and reporting as data inserted into the request.

Requirements for CX Mobile

There are several options to enable CX Mobile. Some of the options involve working with Tealeaf CX, cxView, and cxImpact.

• Get the latest BrowsCap.csv.

  BrowsCap is a publicly maintained standard for identifying user agents on the web. You must download and install the latest version of Browscap.csv into your Tealeaf solution.

• Get the latest WURFL.xml.

  WURFL is a publicly maintained standard for identifying mobile devices in use on the web. You must download the latest version of WURFL.xml and convert to use in your Tealeaf solution.

• Convert the latest WURFL.xml file to Tealeaf format.

  After you get the latest WURFL.xml file, you must convert it to a form that is usable by your Tealeaf solution. Tealeaf provides an external tool to convert the downloaded file.

  Use the WURFL2csv.exe program to convert the WURFL.xml file into the required format.

• Update the Event Values Lists with the latest User Agent data.

  Event Value Lists are used to display the different browser types, mobile devices, and platforms. The UAValueListCreator.exe tool creates these values lists, which you can then import to the system.