Updated September 2, 2021

This article assumes you've already created an Acoustic ID for your users or you have an Acoustic ID. See Create an Acoustic ID for more details.

User status

Every user has a status to help administrators manage their users.

• Activating: The user has been sent an email to activate their Acoustic ID, but the Acoustic ID has not yet been activated.
• Active: The user has completed activating their Acoustic ID and their account is in good standing.
• Password expired: The user’s password has expired and needs to be changed. Either the user or the administrator can change the password.
• Locked: The user has entered their password incorrectly too many times, which locks their account. The user will need to wait for their administrator to unlock the user’s account for them. If the user belongs to more than one subscription and has a locked account, reach out to Acoustic support to unlock the account.
• Password recovery: The administrator has reset the user’s password. The user will get an email prompting them to create a new password for their Acoustic ID.

Manage Acoustic Content, Personalization, Exchange, and Journey Analytics users

User management for Acoustic Content, Personalization, Exchange, and Journey Analytics is in My Acoustic. Creating, editing, and removing users will all be done from My Acoustic.

Manage Acoustic Campaign users

To remove a user from Acoustic Campaign, remove the user from the subscription in My Acoustic. Then, disable the Campaign user ID from Campaign's user management page.

Manage Acoustic Analytics users

Acoustic ID is enabled for Acoustic Analytics users.

Manage Digital Analytics users

To remove a user from Digital Analytics, remove them from the subscription in My Acoustic, then remove them from the Journey Analytics user management page as well.

Note: Journey Analytics provides an in-product user management area that previously served both Journey Analytics and Digital Analytics. With Journey Analytics' integration with Acoustic ID, this in-product user management area is now solely for the purpose of managing users for Digital Analytics. For more information, check out Administering Digital Analytics (Admin tools).

Manage Acoustic Tealeaf users

If an administrator needs to edit a user's permissions to Tealeaf, they'll need go to Tealeaf user management.

If you need to change a Tealeaf user to an administrator or change an administrator to a user, you'll need to edit the user's role from My Acoustic user management. These roles can't be changed in Tealeaf user management.