With Acoustic ID, you get a seamless login that’s both secure and efficient for all Acoustic products. You'll also use it to create a support ticket, engage in our community, register for Acoustic Academy, and share feedback in our ideas portal. Once you're registered, you can maintain your profile at My Acoustic, which is also where all Acoustic Marketing Cloud apps are managed.

Your Acoustic ID is designed to be used by a single person to access multiple products and environments, not for multiple users to share. My Acoustic provides a single point of entry for all of your Acoustic products. Your unique instance of a product is now called a subscription.

You can access My Acoustic directly from https://app.goacoustic.com/my-acoustic or from your product's profile menu.

To log in to Tealeaf you need to complete additional steps, documented below.

Administrators: Create a user within My Acoustic

An administrator creates an Acoustic ID for each user of their team. 

1. Log in to My Acoustic at https://apps.goacoustic.com.
   
2. Hover over the card of the product you want to add your user to.
3. Click the three-dot menu.
   
4. Click Manage.
   
5. Click Users > Add users.
   
6. Enter the user's information. You'll need their email address, first name, and last name. The email address you enter becomes the Acoustic ID. 
7. Select the user role. Based on the product, there are varying user roles. 
8. Click Add.
9. An Acoustic ID has been created, and your user will receive an email to activate it. 

Users: Activate your ID 

1. After your administrator adds you to My Acoustic, you'll receive an email to activate your Acoustic ID. 
   
2. Enter and confirm your password. Your email address is your Acoustic ID. 
   
3. Enter the code sent to your email to enable two-factor authentication.
   
4. Select your security question and image.
5. You're all set! Log in to My Acoustic at https://app.goacoustic.com/my-acoustic/ to view and launch your subscriptions.
   

Note: An Acoustic ID is not activated until the user creates a password and establishes a security question. If the user doesn't fully activate their Acoustic ID, their account may become locked. An administrator can reset the password for this user in My Acoustic, which sends an email to the user with a password reset link. From that link, the user can activate their account by creating a new password and establishing a security question.

Campaign, Content, Exchange, and Personalization admins and users

You’re all set! No additional steps are required to log in.

Tealeaf administrators: Grant access to Tealeaf

The users that you add in My Acoustic are displayed on the user management page in Tealeaf. Additional roles can be assigned to Tealeaf users from Tealeaf’s user management. After you add users with My Acoustic, return to Tealeaf user management to assign applications and additional roles as necessary.

If you need to change a user to an administrator or change an administrator to a user, you'll need to edit the user's role from My Acoustic user management. These roles can't be changed in Tealeaf user management. For example, in My Acoustic, assign a user the User role and then in Tealeaf assign them the ProUser role.

Note: The OrgAdmin role is replaced by Administrator and the RegularUser role is replaced by User.

1. Log in to Tealeaf.
2. From the drop-down menu in the menu bar, select Admin.

   

3. Select the User Management tab and select Go to My Acoustic.

   

Additional role details are documented at (Tealeaf) Administrator: Manage your users.

Tip: Stuck? Confused? If you need additional assistance, contact our support team. You can reach them via email at Help.AcousticID@acoustic.com or at the following phone numbers: United States: +1 866-820-5136 United Kingdom +44 808 169 2385