We're excited to announce our new Acoustic ID to assist in streamlining your login experience across Acoustic products and supporting websites. Your Acoustic ID is your unified credential at Acoustic. Our goal is to give you a seamless login that’s both secure and efficient for the Acoustic products you know and love.

Currently, an Acoustic ID is needed to create a support ticket, log in to the help center, register for courses in Acoustic Academy, and share feedback in our ideas portal. Starting September 25th, it will be required to log into Acoustic products. 

Automatic registration

Our customers are automatically registered for an Acoustic ID and your current product subscriptions are automatically connected to this new ID.

1. Your Acoustic ID was automatically created if you previously created a support ticket or have an IBMid. Your username is your email address. This automated process updates any existing product subscriptions you might have.
2. You would have received an auto-generated Welcome email with an activation link from noreply@acoustic.com. Use the activation link to finish the setup process. You must activate your Acoustic ID to continue to access our products and supporting websites (if applicable).

   

3. You can view or edit your profile settings at app.goacoustic.com/my-acoustic/profile. Make sure to set up your security question in your profile so you can easily reset your password.
4. You're all set! Check out additional details about logging in.

Self-registration

If you haven’t opened a support ticket in the past or do not have an IBMid, you’ll need to register for an Acoustic ID. We will manually connect your current product subscriptions to your Acoustic ID. If you think you should have had an Acoustic ID created for you, contact Support.

1. Go to the new Acoustic ID self-registration page login.goacoustic.com/signup to create your new Acoustic ID. Your username is your email address. 
2. After registering, you'll receive an auto-generated welcome email. Use the activation link to finish the set-up process. You must activate your Acoustic ID to continue to access our products and supporting websites (if applicable).
3. You can view or edit your profile settings at app.goacoustic.com/my-acoustic/profile. Make sure to set up your security question in your profile so you can easily reset your password.
4. You're all set! Check out additional details about logging in.

Support case transfers

Your open/active and old cases will be migrated and associated with your new Acoustic ID account.

You'll only be able to see your own cases at this time. At a later date, we'll enable the option to see cases opened by your coworkers.

Common questions and tips

• Use the reset password icon to reset your password. An administrator can also request a new password for you.
• If you think you should've been automatically registered for an Acoustic ID but didn't receive an activation email, contact Support to help troubleshoot your account.
• If you receive a Welcome email with the wrong name personalized in your email, you can proceed with registering by clicking the activation link in the email. Verify that your name in the profile setup is correct and make any necessary updates.
• If you receive multiple Welcome emails, you can proceed with registering from any of the emails.
• If you get a Welcome email but your activation link does not work, our Support team can reissue you a new activation email. Your activation link expires after 7 days.Give us a call for additional assistance.
• Still have questions? Read Troubleshoot your Acoustic ID.

Tip
If you need additional assistance, contact our support team. You can reach them via email at Help.AcousticID@acoustic.com or at the following phone numbers: United States: +1 866-820-5136 United Kingdom +44 808 169 2385