We're excited to announce our new Acoustic ID to assist in streamlining your login experience across Acoustic products and supporting websites.

What is an Acoustic ID?

Your Acoustic ID is your unified credential at Acoustic. Our goal is to give you a seamless login that’s both secure and efficient for the Acoustic products you know and love. 

A note about Acoustic ID  
We rolled out Acoustic ID for the relaunch of our new support platform on April 1 so that you can enter support cases. You’ll use all existing usernames and passwords to log in to Acoustic Marketing Platform products as you do today, but make sure to hang on to your new Acoustic ID as you’ll need it for the Acoustic products and websites that we’ll enable in the coming months. This is just the beginning of the migration of accounts, and we’re working hard to ensure we do most of the heavy lifting to make this an easy transition for you. We’ll keep you in the loop through email communications about the transition, new features, and when and where you’ll need to use your Acoustic ID. 

Hey there, brand new Acoustic user

For the time being, we still have a few ties to IBM. Because our products will gradually adopt Acoustic ID, you'll need an IBMid to log in, but hang on to your Acoustic ID. Go to cloud.goacoustic.com and click Create an IBMid. Then, follow the prompts to provide a valid email address, your name, and a new password. You'll continue to go to cloud.goacoustic.com to log in to our products with your IBMid until notified otherwise.

Automatic registration

Many of our customers will automatically be registered for an Acoustic ID. Even though you've had an account created for you, you'll need to request support portal access.

1. We created your Acoustic ID if you have previously created a support ticket or have an IBM ID. Your username is your email address. This automated process updates any existing product subscriptions you might have. 
2. You'll receive an auto-generated Welcome email with an activation link. Use the activation link to finish the set-up process. 
3. After you activate your Acoustic ID, you'll need to request support access. We'll notify you after your access has been granted.
4. You can view or edit your profile settings at login.goacoustic.com/enduser/settings.

Register yourself

If you haven’t opened a support ticket in the past or do not have an IBMid, you’ll need to register for an Acoustic ID and request support portal access.

1. Go to the new Acoustic ID self-registration page login.goacoustic.com/signin/register to create your new Acoustic ID. Your username is your email address.
   
2. After registering you'll receive an auto-generated welcome email. Use the activation link to finish the set-up process. 
3. After you activate your Acoustic ID, you'll need to request support access. We'll notify you after your access has been granted.
   
4. You can view or edit your profile settings at login.goacoustic.com/enduser/settings. 

Case transfers

Your open/active and old cases will be migrated and associated with your new Acoustic ID account.

You'll only be able to see your own cases at this time. At a later date, we'll enable the option to see cases opened by your coworkers.

Common questions

If you receive a Welcome email with the wrong name personalized in your email, you can proceed with registering by clicking the activation link in the email. Verify that your name in the profile setup is correct and make any necessary updates.

If you receive multiple Welcome emails, you can proceed with registering from any of the emails.

If you complete your registration but don't get a Welcome email, our Support team can help troubleshoot your problem. Give us a call for additional assistance. 

If you get a Welcome email but your activation link does not work, our Support team can reissue you a new activation email. Your activation link expires after 7 days. Give us a call for additional assistance.

Tip
If you do require full access to support, you’ll need to contact our support team. You can reach us at the following phone numbers as of April 1: 
United States: +1 866-820-5136 
United Kingdom +44 808 169 2385