Your Acoustic ID is your unified credential at Acoustic. Our goal is to give you a seamless login that’s both secure and efficient for the Acoustic products you know and love.

An Acoustic ID is not only needed for our products but also needed to create a support ticket, engage in our community, register for courses in Acoustic Academy, and share feedback in our ideas portal.

Once you're registered, you can maintain your profile at My Acoustic, which is also where all Acoustic Marketing Cloud apps are managed.

Admin: Create a user

An administrator creates an Acoustic ID for each member of their team.

1. Log in to My Acoustic at https://apps.goacoustic.com.
   
2. Hover over the card of the product you want to add your user to.
3. Click the three-dot menu.
   
4. Click Manage.
   
5. Click Users > Add users.
   
6. Enter the user's information. You'll need their email address and first and last name.
   1. Select the user role. Based on the product, there are varying user roles. If you're using Acoustic Campaign, roles are defined within Campaign's settings and accounts must be linked, so select User (unless you want them as an administrator). You can find more details here.
      For additional details around specific user roles and how they work with My Acoustic, see Manage Acoustic users.
7. Click Add.
8. An Acoustic ID has been created, and your user will receive an email to activate it.

User: Activate your ID

1. After your admin adds you to Acoustic, you'll receive an email to activate your Acoustic ID.
   
2. Enter and confirm your password. Your email address is your Acoustic ID.
   
3. Enter the code sent to your email to enable two-factor authentication.
   
4. Select your security question and image.
5. You're all set! To log in to our products, go to https://cloud.goacoustic.com.

Tip
If you need additional assistance, contact our support team. You can reach them via email at Help.AcousticID@acoustic.com or at the following phone numbers: United States: +1 866-820-5136 United Kingdom +44 808 169 2385