We're excited to announce our new Acoustic ID to assist in streamlining your login experience across Acoustic products and supporting websites.

Your Acoustic ID is your unified credential at Acoustic. Our goal is to give you a seamless login that’s both secure and efficient for the Acoustic products you know and love. 

Automatic registration

Many of our customers will automatically be registered for an Acoustic ID. Even though you've had an account created for you, you'll need to request support portal access. Your current product subscriptions are automatically connected to your Acoustic ID.

1. We created your Acoustic ID if you have previously created a support ticket or have an IBM ID. Your username is your email address. This automated process updates any existing product subscriptions you might have. 
2. You'll receive an auto-generated Welcome email with an activation link from noreply@acoustic.com. Use the activation link to finish the setup process. You must activate your Acoustic ID to continue to access our products and supporting websites (if applicable).
   

   

3. After you activate your Acoustic ID, you'll need to request support access. We'll notify you after your access has been granted.
4. You can view or edit your profile settings at login.goacoustic.com/enduser/settings. Make sure to set up your security question in your profile so you can easily reset your password.
5. You're all set! Check out additional details about logging in.

Register yourself

If you haven’t opened a support ticket in the past or do not have an IBMid, you’ll need to register for an Acoustic ID and request support portal access. We will manually connect your current product subscriptions to your Acoustic ID.

1. Go to the new Acoustic ID self-registration page https://login.goacoustic.com/signup to create your new Acoustic ID. Your username is your email address.
   
2. After registering you'll receive an auto-generated welcome email. Use the activation link to finish the set-up process. 
3. After you activate your Acoustic ID, you'll need to request support access. We'll notify you after your access has been granted. You must activate your Acoustic ID to continue to access our products and supporting websites (if applicable).
4. You can view or edit your profile settings at login.goacoustic.com/enduser/settings. Make sure to set up your security question in your profile so you can easily reset your password.
5. You're all set! Check out additional details about logging in.

Support case transfers

Your open/active and old cases will be migrated and associated with your new Acoustic ID account.

You'll only be able to see your own cases at this time. At a later date, we'll enable the option to see cases opened by your coworkers.

Common questions and tips

Use the reset password icon to reset your password. An administrator can also request a new password for you.

If you think you should've been automatically registered for an Acoustic ID but didn't receive an activation email, contact Support to help troubleshoot your account.

If you receive a Welcome email with the wrong name personalized in your email, you can proceed with registering by clicking the activation link in the email. Verify that your name in the profile setup is correct and make any necessary updates.

If you receive multiple Welcome emails, you can proceed with registering from any of the emails.

If you get a Welcome email but your activation link does not work, our Support team can reissue you a new activation email. Your activation link expires after 7 days. Give us a call for additional assistance.

Tip
If you need additional assistance, contact our support team. You can reach them via email at Help.AcousticID@acoustic.com or at the following phone numbers: 
United States: +1 866-820-5136 
United Kingdom +44 808 169 2385