1. Go to https://support.goacoustic.com and log in to your account with your Acoustic ID.
2. On the home page, you'll see a list of open cases, announcements in the support group, and the option to create a support case.
3. To create a new case, click New Support Case.
   
   
   
   
4. On the first step of the Support Case wizard, select the product you need help with from the drop-down menu.
   
   • Optionally, you can leverage the Problem Type help menu to select the correct product.
5. You must complete the following fields:
   • Problem Type
   • Problem Description
   • Business Impact
   • Severity
     
     
6. After each field is complete, click Next.
7. Additional required fields may appear on the following case entry step, depending on the product or problem type entered.
   Campaign
   
   
   Analytics
   
   
   Experience Analytics
   
8. Complete any additional fields, and click Next to submit the case.
9. Super! You successfully submitted a case to Acoustic Support.

If you continue to have any questions, you can reach out to our support team by phone or chat.