Experience Analytics (Tealeaf) 10.0.0
We created a simpler, faster, and more flexible platform with modernization and enhancements.
Lifecycle dates, announcement letters, and other information
- General availability (GA): 2019-06-21 (View announcement)
- End of support (EOS): 2024-06-21
- Lifecycle policy: Standard (See Technical support)
Experience Analytics (Tealeaf) 9.0.2
We created a new and improved user interface that is based on a common interface platform.
Lifecycle dates, announcement letters, and other information
- General availability (GA): 2015-06-18
- End of support (EOS): TBD
- Lifecycle policy: Other
Lifecycle policy information
Acoustic's software support lifecycle policy specifies how long support will be available for Acoustic software products, from when the product is available for purchase to when it is no longer supported. You can use this site to track how long your version of a particular Acoustic software product will be supported, allowing you to effectively plan your software investment and avoid any gaps in support.
Technical support
Technical support of a product version or release will be available for a minimum of five years from the general availability date, as long as your Software subscription and support (also referred to as Software maintenance) is in effect. This technical support allows you to obtain assistance (by telephone or electronic means) from Acoustic for product-specific, task-oriented questions regarding the installation and operation of the product. Software subscription and support (Software maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the product. You will be notified, through an announcement letter, of discontinuance of support (or end of support) with 12 months' notice. If you require additional technical support from Acoustic, including an extension of support beyond the discontinuance date, contact your Acoustic representative or Acoustic Business Partner. This extension may be available for a fee.
Software subscription and support
Software subscription and support, also referred to as Software maintenance, is included with licenses purchased through Salesforce. Product upgrades and technical support are provided by the Software subscription and support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to Acoustic support organizations, worldwide. Acoustic includes one year of Software subscription and support with each program license acquired. The initial period of Software subscription and support can be extended by the purchase of a renewal option, if available. For additional details, see the Acoustic terms..