Our support team may need to obtain additional information about the network requests that are generated in your browser while you’re experiencing an issue. It's possible you may be asked to record a HAR file, or HTTP Archive format file, that logs network requests while your issue is occurring. Our support team will further analyze the file to help solve your issue.

Generate a HAR file for Chrome

1. Open Google Chrome and go to the page where the issue is occurring.
2. Right-click the page and click Inspect.
3. From the panel, select the Network tab.
4. In the upper left corner of the tab, find the red Record button. If it is grey, click it one time to start recording.
5. Check the box Preserve log.
6. Click the Clear button to clear out any existing logs from the Network tab.
7. Reproduce the issue that you were experiencing before, while the network requests are being recorded.
8. After you reproduce the issue, right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer.
9. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

Generate a HAR file for Firefox

1. Open Firefox and go to the page where you are experiencing trouble.
2. Right-click the page and click Inspect Element.
3. The Developer Network Tools opens as a docked panel at the side or bottom of Firefox. Click the Network tab.
4. The recording starts automatically when you start performing actions in the browser.
5. Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column, and click on Save all as Har.
6. Save the HAR file somewhere convenient.
7. Upload your HAR file to your ticket or attach it to your email so that we may analyze it.