Include the following information when opening a support case regarding delayed emails.

• Pod
• Organization name from the upper left corner of Acoustic Campaign
• Acoustic Campaign username
• Email ID (if available)
• Email name
• Report ID (if available)
• Scheduled send time (include the time zone)
• Pre-processing (Specify if the email had pre-processing enabled, and if so what time frame)
• Contact source ID
• Contact source name
• Contact source type
  • If the contact source type is a query, has it been modified recently? Were any other data jobs or emails scheduled at about the same time as this email?