Updated September 3, 2021
If you’re having difficulty logging in with your Acoustic ID, you can troubleshoot some issues on your own before reaching out to Acoustic Support.
Still need an Acoustic ID?
Follow instructions in this article to register and activate your Acoustic ID.
You discover your Acoustic ID activation email and the link has expired.
An activation link expires after 7 days, or the first time you click on it. You must request a new activation link at at https://login.goacoustic.com/resend-activation. Complete the “Resend activation” form to receive a new activation link. If your email is a valid Acoustic ID and hasn’t been activated, an email will be sent.
You have attempted to create a new Acoustic ID, but after completing the form, you see a message that your Acoustic ID already exists.
Search your inbox (including your Spam or Junk folder) for emails from email@example.com. If you find the email from Acoustic and other confirmation emails about your Acoustic ID, request a new activation link at https://login.goacoustic.com/resend-activation.
Your request to resend a new activation link doesn't go through
Search your inbox (including your Spam and Junk folder) for emails from firstname.lastname@example.org. If you continue to not receive a new activation link, email us at Help.AcousticID@acoustic.com for assistance.
You are not able to reset your password.
An Acoustic ID is not activated until you have created a password and established a security question. You won’t be able to reset your password for your Acoustic ID if the security question has not been set up. In order to get a new password, contact Acoustic Support.
Your API keys are no longer working with Acoustic Content.
When we switch to Acoustic ID at the end of September, you'll need to generate new API keys to replace your existing ones. API keys can be generated from your subscription in My Acoustic. Check out Enable API key authentication for instructions on generating and using a new API key.
If you need additional assistance, contact our support team. You can reach them via email at Help.AcousticID@acoustic.com or at the following phone numbers:
United States: +1 866-820-5136
United Kingdom +44 808 169 2385