Log in 

You can seamlessly log in to our products and supporting websites with one single identity: our Acoustic ID.

• To log in, simply go to https://cloud.goacoustic.com
• Need an Acoustic ID? Find more details in Create an Acoustic ID.
• If you're a federated customer, you can also log in with your company's credentials. For more information about federation, see Get started with federation.
• For security purposes, Acoustic allows 3 attempts to log in to your account before it's locked for an hour.

Supported browsers

For the best experience, use the latest version of Chrome or Firefox.

You will see the best performance when using:

• Chrome, version 70 or later
• Firefox, version 63 or later

Time zones

You can configure time zones in Journey Analytics and thus ensure consistent time zones reporting across your Journey Analytics, Digital Analytics, and Acoustic Experience Analytics (Tealeaf) applications.

In Journey Analytics, time zones are set to GMT, by default, but you can configure them at the organization level by entering a ticket with Support. Neither the Digital Analytics application nor the Tealeaf application is set to GMT by default. Journey Analytics shows time zone information on the Administration page, which you can access by clicking Settings Administration.

Access other Acoustic Analytics applications

You should see your other Acoustic products (Tealeaf, Digital Analytics, and Exchange) in the left navigation. When you click on another application, it opens in a new browser tab. If you are having trouble accessing an application, make sure you disable your pop-up blocker for Analytics.

Individual journeys

Filter individual journeys to create targeted audiences with common characteristics.

You can use another audience as a filter for a set of individual journeys. Use an existing audience, or create an audience from a journey report. You can also import audiences from Exchange.

From an individual journey, click the filter icon. From the filter panel, select one or more audiences and click Apply. Journey Analytics then compares the identifiers of audience members with those of individual journey members. After you apply the filter, a new set of individual journeys includes only users common to both the selected audiences and the original set of individual journeys.

After your new set of individual journeys loads, click Save as to save the filtered set of journeys as a new audience. Note that currently, you can save only individual journeys accessed from a journey report as a new audience. Individual journeys accessed from journey stages or the audience manager cannot be saved at this time.

Provide feedback

Help us become even better!

You can reach the feedback portal at any time by going to All tools in the left navigation. From there, click Menu > Share ideas. A new tab will open where you can browse suggestions from other users or add your own.

Share an audience across products

Learn how to share audiences to other products using Exchange.

Maybe you created a journey report and identified a really interesting segment of customers, for example, those that abandoned a high-value cart in the last two weeks. You want to export that segment to Campaign to target those customers with a new email campaign.

You can share an audience with another product using Exchange. First, make sure your audience is present in the Audience manager. Open the options menu for the audience you want to export, and click Make public.

Now log in to Exchange. From the left navigation, click Share audiences and identifiers. Select Share an audience and click Next. Under Source Audience, expand Acoustic, then Analytics. You should see all your public audiences listed. If you don’t see your audience listed, you may need to click Refresh the list of available source and destination audiences.

Under the Destination audience, choose the product that you want to export to. You can either replace or append to an existing audience, or create a new audience. When you are satisfied with your selections, move on to the next step.

You will see the Map source to the destination step. Use the default values for the Source database and Destination database. If you are exporting from Analytics, the Source identifier will always be x1Id, which is the unique identifier Analytics uses to distinguish between your customers. You will need to choose a Destination identifier. The Destination identifier will determine unique members of your audience in the destination application. If you are exporting to Campaign, for example, you probably want to use email as the destination identifier.

You can schedule your audience to share immediately or for a specific date. Analytics does not currently support scheduled reports or audience creation, so you will need to share each audience manually.

On the Select delivery options step, you have the option to decide how changes to an existing audience should be managed. If you are creating a new audience, all you need to do is click Share.

If your destination is properly linked to Exchange as a subscriber endpoint, you should see your new audience in that application’s audience manager.