Out-of-the-box events are ready-to-use assets included with Tealeaf. They can be used “as is” with minimal configuration. This enables you to start using Tealeaf quicker by using predesigned attributes to help with fraud detection, struggle analysis, and more.

Note: Fraud detection out-of-the-box assets are available starting with version 10.2.

Once you install Tealeaf 10.2 or upgrade to this version, you will have access to the following assets:

Fraud Score and Struggle Score

Session Attributes

Two new session attributes will be created to accumulate struggle and fraud “scores.” These scores can be configured to be populated by any events as they occur within sessions, so you can be alerted and take immediate action.

Fraud Score of Session

A new configurable session attribute. This will get created in new installs as customvar1 and in upgrade setups at first free slot available within 64 session attributes limit

Struggle Score of Session

A new configurable session attribute. This will get created in new installs as customvar2 and in upgrade setups at second free slot available within 64 session attributes limit

Events

Fraud Score at end of Session

This new event can be configured to compute the total fraud score of a session. By default, it will compute sum of weights of all occurrences of two fraud events (Change in IP Address, Change in User Agent) if they are present in a session.

This event will fire only if the session fraud score is non-zero for a session, hence can be used to search and report for fraudulent sessions among completed sessions

Fraud Score of Session

This new event can be configured to compute the real time fraud score of a session.

By default, it will compute the sum of weights of all occurrences of two fraud events (Change in IP Address, Change in User Agent) on each hit they fire.

This event will fire only if fraud score is non-zero for a session on any hit. That’s why it can be used to search and report for fraudulent sessions (including active sessions). You can configure alerts and take appropriate actions in real-time during such fraudulent sessions by using this event.

Fraud Detection Events

Client IP Address Change During Session 

Fires in real time for every client IP Address change in session.

Client User Agent String Change During Session

Fires in real time for every client user agent string change in session.

No Scroll in Session

Fires if any UIC-enabled session has no scroll.

Once you activate this event, you can configure Fraud Score at end of session event to include this in its computation.

No Gesture in Mobile Session

Only available if CxMobile is installed. Fires if any native Mobile (iOS or Android) session has no gesture.

Once you activate this event, you can configure Fraud Score end of Session event to include this in its computation.

Supporting Events

Previous Hit IP Address 

Stores the previous hit IP address value.

Previous Hit UA String

Stores the previous hit user agent string value.

Step - Scroll [BB]

Step-based event fires for scroll count at every step.