We’ve enhanced our systems to provide you with faster, more efficient service and a seamless experience. Whether you’re seeking assistance or exploring resources, we’re here to help with a more intuitive interface and improved support tools.
Get started
To access the support portal, you must log in to your Acoustic account using the Acoustic ID. If you don’t have an Acoustic ID, you can self-register and activate your account through a verification email sent to your inbox.
Contact us through multiple convenient channels
Open a support ticket
Submit a support ticket, and our team will provide tailored assistance. Select the specific product and include detailed information, such as screenshots or attachments, to help our agents diagnose the issue effectively.
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View and update existing cases
Your existing cases will be migrated to our new system; no actions are necessary. You can view all your cases, filter them by product to locate specific cases, update them by adding comments and files, or even close the case as needed.