Introducing AIRES, Acoustic Intelligent RESponse, our new AI support agent. AIRES complements our existing live agent chat services to enable customers to get answers to frequently answered questions quickly. Our live support agents are ready to chat and assist you with more complex inquiries.

For frequently asked questions:

1. Go to https://help.goacoustic.com and log in to your account with your Acoustic ID.
2. Click on the chat icon in the bottom right corner.
   
3. Ask us a question; our AI agent will be able to answer most of your questions instantly.

For complex inquiries

1. If AIRES is unable to answer your question, ask to speak with an agent.
   
2. You will be automatically connected to one of our product-certified support representatives, who will be happy to assist you.

NOTE: Live agent chat services are available during the following business hours:
Connect/Campaign/Tealeaf/Exchange/Content: Sunday 8:00 pm ET - Friday 8:00 pm ET.
See our Acoustic Support Handbook for more details.
Chat services are not available for DemandTec products.