1. Go to https://help.goacoustic.com and log in to your account with your Acoustic ID.
2. Click your name on the header and select Requests to view a list of all your cases.
   
3. Support cases are filtered by product. Select the product area relevant to your specific case.
   
4. Select the case you are interested in. Click Add to conversation to update the case.
   
5. Enter your comments. You may also insert any images or screenshots directly into the comment. Alternatively, you can attach a file up to 50 MB by selecting Add File. When done, click Submit.
   
   
6. To close a case, click on Mark as solved.
   
   

If you continue to have any questions, you can reach out to our support team by phone or chat.