If you want to check where individual contacts are in a program in a given time, you can export contact data directly from your program. The export produces a CSV file with contact-level data of all program participants.
In Campaign, go to Automation > Programs and click the program from the list.
- Click the export icon.
- You will see a modal with the export summary. Click Export list. You can tick the Send an email notification when complete box if you want to receive one.
- The contact export is happening in the background. When the export is ready, you will get an in-app notification with a direct link to your data jobs.
Example scenarios
Contact list export can help in case a message sent from program, e.g. an email, is not received or received with a delay. You may want to check if the contact actually reached Send email element or where exactly the contact is on the program path.
You can also use the programs export as a method to test your program before making it available to the whole targeted audience.