TIBCO 2024 migration to Standalone Connect
TIBCO, Acoustic's Campaign integration partner for CRM integrations, announced in November 2023 that they are making TCI Connect a standalone capability and removing it from TIBCO Cloud in 2024.
See Important changes to TIBCO Cloud Integration.
For Acoustic Campaign customers using Tibco Organizations provisioned by Acoustic, the backend integrations will remain the same. The only change is logging into Scribe Online instead of TCI to access your TCI-Connect Apps/Scribe Solutions.
Users managing their integrations with Acoustic will see a notification to Log in to Scribe, which will take you to https://app.scribesoft.com/#!/Login.
If you have a login for https://app.scribesoft.com that existed before our 2022 migration to the TIBCO Cloud Integration (TCI) platform, it should still allow you to access your integration.
If your Acoustic provisioned integration was created in or after 2022, follow the instructions provided by Tibco:
Enter the same username you currently use to access TCI and reset your password using the "forgot your password" link - https://api.scribesoft.com/Account/ForgotPassword.aspx.
For more details, please review the article TIBCO Cloud Integration - Connect to Scribe Online FAQ.
Completed Migration steps to Tibco Scribe Online 2022 migration to TIBCO Cloud Integration (TCI)
TIBCO, Acoustic's Campaign integration partner for CRM integrations, has announced migrating their TIBCO Scribe Online Organizations and users to the new TIBCO Cloud Integration (TCI) platform.
Acoustic Campaign and Tibco began migrating Scribe Online organizations provisioned by Acoustic in October 2021. Migrations were completed on May 16, 2022.
The migration to TIBCO Cloud Integration is an upgrade for all. Your user experience will improve, and you'll receive continued support from TIBCO. This is already included in your Acoustic Campaign subscription for specific CRM integrations relying on Scribe Online.
No re-configurations were necessary for underlying Acoustic Campaign integrations. Your services were not impacted or interrupted beyond separate Tibco Cloud or Acoustic Campaign maintenance updates.
Completed migration steps
- Acoustic Campaign Organization Primary admins received an email notification from Acoustic with their migration date, 2-4 weeks before the planned date.
- Tibco and Acoustic technicians migrated the Scribe Online Organizations, Solutions, Maps, and Agents to the new TIBCO Cloud Integration (TCI) platform on the migration date. The new TCI org name remained the same and was appended with the Scribe Online Org ID.
- Active, non-pending Scribe users received an email invitation from TIBCO for the new TIBCO Cloud Integration (TCI) platform Organization on the migration date after the organization migration was completed.
- Invited users must click the Accept the invitation link in the email and create a new Tibco user account in TIBCO Cloud Integration to access their migrated organization.
Invitations will remain valid after this date so that you can accept the invitation at any time. Invitations can be resent by Acoustic Campaign CRMi support if no other Company user has access to the new TCI org.
Organizations provisioned by Acoustic will no longer be available in the (old) TIBCO Scribe Online platform, only in the TIBCO Cloud Integration platform, regardless of users accepting the invitation. The new URLs to access integrations are:
TIBCO Cloud users with access to their migrated organizations can invite team members using the following URLs
Other materials about the migration and TIBCO Cloud Integration to help Acoustic Campaign customers transition from TIBCO Scribe Online to TIBCO Cloud:
- An overview of the interface changes, including a section on terminology changes for "Solutions and Maps" to "Apps and Flows," respectively.
- TIBCO Scribe Online Migration to TIBCO Cloud Integration FAQ.
Open an Acoustic Campaign CRMi support case if you need further assistance. Be sure to include your:
- Acoustic Campaign Organization Name and Org Pod number.
- Current Tibco Scribe Online Organization Name.
- Acoustic Campaign Integration Type (MS Dynamics CRM, SugarCRM, Salesforce Custom Object, Other – please specify).
- If needed, a former Scribe username for the Tibco Scribe org.
Support from Acoustic
Open an Acoustic Campaign CRMi support case if you need further assistance. Be sure to include your:
- Acoustic Campaign Organization Name and Org Pod number.
- Current Tibco Scribe Online Organization Name.
- Acoustic Campaign Integration Type (MS Dynamics CRM, SugarCRM, Salesforce Custom Object, Other – please specify).
- Your Tibco Scribe username for the Tibco Scribe organization, if needed.