- How many SFTP connections can I have open at once?
You can have up to 10 concurrent SFTP sessions. This limit applies across the UI, API, and SFTP to maintain optimal service performance.
- How long can an SFTP connection stay idle?
SFTP connections automatically close after 2 minutes of inactivity. This timeout applies to all Pods.
- How do I fix the "Server refused public-key signature" error?
This error occurs when your public key file has Windows-style line endings instead of Unix-style.
To fix it:
- Open your public key file in Notepad++
- Go to View → Show Symbol → Show End of Line to verify the line endings
- Press Ctrl + H to open the Replace dialog
- In the Find field, enter:
\r\n - In the Replace with field, enter:
\n - Set Search Mode to: Extended (\n, \r, \t, \0, \x...)
- Click Replace All and save the file
- Use the updated key file when connecting via WinSCP
This converts the line endings to Unix-style format and resolves the connection error.