If you want to check whether Acoustic Campaign is available or confirm whether there is ongoing maintenance or a service disruption, the Acoustic Service Status page is your primary and most reliable source of information.
Check system status
Visit the Acoustic Service Status page to view real-time information on:
- Platform availability
- Ongoing or resolved incidents
- Planned maintenance windows
- Service performance updates that may impact Campaign functionality
If you are experiencing unexpected behavior in Acoustic Campaign, always check this page first to determine whether the issue is already known or being addressed.
Subscribe to service notifications
To stay proactive, subscribe to service notifications directly from the status page. This allows you to receive alerts about:
- Planned maintenance
- Service interruptions
- Incident updates and resolutions
What to do if you experience issues
- If the status page shows active incidents or maintenance: Monitor updates on the status page until the issue is resolved.
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If the status page shows all systems operational but you continue to experience problems: Contact Acoustic Support with the following details:
- Organization name and POD
- Description of the issue
- Screenshots or error messages (if available)
Stay informed about platform updates
Acoustic Campaign regularly introduces enhancements and infrastructure improvements. Recent updates include:
- AI-powered anomaly detection
- Infrastructure upgrades for improved scalability and reliability
- Transition to SFTP for secure file transfers
- Unified user interface enhancements
- Updated product URLs
- Improved content management capabilities
Details about these updates are published in Acoustic's official help documentation and platform announcements. Reviewing these resources helps you stay informed about new features and behavioral changes that may affect your environment.