Image upload speeds in Acoustic Campaign can be affected by several factors, with internet connection quality being the most common cause. This article outlines what to check and steps you can take to improve upload performance.

Step 1: Check your internet connection

Test your network speed and verify your connection is stable. A weak or unstable connection can significantly impact upload performance, especially for large image files. If your connection is slow or intermittent, resolve the connectivity issue before attempting to upload again.

Step 2: Break large files into smaller files

If you are uploading very large image files, divide them into smaller, more manageable files and upload them separately. These files can then be combined or used as needed within your campaign.

Step 3: Use SFTP for more stable uploads

SFTP (Secure File Transfer Protocol) provides a more stable and reliable upload method compared to uploading directly through the web interface. This is especially useful for large files or when experiencing connection-related issues.

Step 4: Check Acoustic system status

Verify that Acoustic Campaign systems are operating normally by checking the Acoustic Service Status page. If there is an active incident, wait for it to be resolved before retrying your upload.

Still experiencing slow uploads?

If the issue persists after completing the steps above, contact Acoustic Support with the following details:

• Upload speed observed
• File size of the image being uploaded
• Internet connection type (e.g., Wi-Fi, wired, VPN)