If you are unable to access the Campaign screen in MyAcoustic after changing your email address, your Campaign account password may need to be re-synchronized with your new email credentials. Completing a password reset resolves the issue.

What causes this

After updating your email address in MyAcoustic, your Campaign account password requires re-synchronization with the new email credentials. Until this is completed, access to the Campaign screen may be restricted.

How to fix it

1. Go to the password reset page: Navigate to https://cloud.goacoustic.com/settings
2. Link your account: Click Link Account at the bottom of the page.
3. Enter your account details: Enter your Pod Number and Username.
4. Reset your password: Click Reset Password, located below the account details fields.
5. Verify your email address: A verification code will be sent to your registered email address. Enter the code when prompted.
6. Create a new password: Set a new password following the required security criteria.

Once the password reset is complete, you should be able to access the Campaign screen without any issues.

Still having trouble?

If you experience difficulties during the password reset process or continue to face access issues afterward, contact Acoustic Support through the support channels available in your account.