Applies to: Acoustic Campaign  ·  MyAcoustic  ·  Account Access

If you can log in to Acoustic but do not see your subscription tiles or campaigns, your Acoustic ID is likely not properly linked to your subscription account. This commonly occurs when user accounts are migrated due to company name changes or when accounts are transferred between organizational structures.

What causes this

When organizations merge or rebrand, email addresses may change while the original username or email in the system remains the same. As a result, your Acoustic ID may still be linked to a former email address, preventing your campaigns and subscription tiles from displaying.

How to fix it

1. Go to https://cloud.goacoustic.com/settings
2. Click Link Account.
3. Enter your Pod Number and your original or former username or email address — not your current email if your company name has changed.
4. Click Reset Password.
5. Enter the verification code sent to your email.
6. Create a new password when prompted.
7. Confirm to complete account linking.

Once the account is linked, your subscription tiles and campaigns should be visible upon your next login.