If Facebook Lead Ad submissions are not importing into your Acoustic Campaign database, the issue is typically caused by a missing page subscription, incorrect field mapping, or a stale Facebook account connection in Social Audiences.

Step 1: Verify the Facebook page is subscribed in Social Audiences

1. In Social Audiences, go to Settings.
2. Select Facebook and expand the business account you want to use for Facebook Lead Ads.
3. Click the Pages tab and click Subscribe. You must accept the Facebook Terms of Service to link the pages.

If the Subscribe option is not visible

Accept the Facebook Lead Ads Terms of Service: Go to https://www.facebook.com/ads/leadgen/tos and accept the terms for the page you want to use.

Verify Full Control is enabled in Facebook Business Settings: Go to Facebook Business Settings, navigate to Page Settings for the relevant page, and confirm that the Full Control option is enabled.

After completing both steps, return to Social Audiences and check whether the Subscribe option is now available.

If the Subscribe option is still not visible

Unmap the Facebook account in Social Audiences and remap it:

1. In Social Audiences, go to Settings and disconnect the Facebook account.
2. Reconnect and remap the Facebook account.
3. Return to the Pages tab and check whether the Subscribe option is now available.

Step 2: Verify field mapping

If the page is subscribed but leads are still not importing, check your field mapping configuration. Ensure the Facebook field names are entered correctly in the input fields and save your changes. Incorrect field names will prevent leads from being mapped to your database correctly.

Step 3: Verify lead import in the Social Audiences database

If you have access to the Social Audiences database, you can confirm whether leads are being imported by running the following query:

select * from fb_leadgen_wca_record where orgid='your-org-id' order by created desc;

Replace your-org-id with your organization ID. If records are appearing in the query results, leads are importing successfully into the database.